Reputation Management

Reputation is the most important asset for any organisation or individual and yet it is often left to fend for itself. Reputation, like brand, can hinge on the weakest link – how an organisation or individual handles a crisis or deals with a mistake is perceived as absolutely vital.

Reputation management is not just public relations, market research or advertising campaigns. It’s how you deal with the root cause of any problem. It is how you offer solutions, set processes in motion and monitor the progress you make. Reputation management is how you manage the perceptions that your stakeholders have of your reputation......perceptions are built around the experiences your stakeholders have with your organisation. These experiences are based on:

Vision and Values – what you are trying to achieve as an organisation and how you go about achieving it.
Actions – what you do and how you behave as an organisation, from the services you provide to the way your staff are treated
Strategic Communications – how you communicate your message in the right way to the right audience, how you demonstrate you listen, how you work in partnership, how you engage your stakeholders in decision making, how you communicate in a clear way that ensures your organisation gets the recognition it deserves.

Zenon Consulting can help you build and manage your reputation.

Within Zenon we have experienced associates and a leading personal brand coach who specialise in the following areas of reputation management:

values and perceptions analysis
personal brand management case study first impressions
strategic communications case study KPCT provider arm
internal communications
risk management
health and well being
media relations

"Branding is the intangible value placed on a brand of reassurance"

Healthcare Top 100 awards – Zenon Awards go to top NHS organisation, South Essex Partnership University FT and independent care provider, Hayden Mayer Care Home

At the prestigious Healthcare Top 100 awards held at London’s Hilton in Park Lane on 7 July, Zenon were delighted to award South Essex Partnership University NHS Foundation Trust and Hayden Mayer Care Home the two Zenon Top Employers Awards for Performance Management and Development.

NHS
South Essex Partnership University Foundation Trust
SEPT has a well thought out and extensive appraisal system and the Trust is currently appraising around 98% of its staff. Team appraisals help members to appreciate the contribution and skills other members bring to the team.
The Trust’s commitment to staff development is clear. Training and development starts with induction and continues throughout an employee’s career. Development opportunities are offered to those staff in lower bands so they can become assistant practitioners or move above that level. At management level career progression and succession planning are encouraged to enable good managers to progress further.
SEPT were also the overall winner of the Healthcare Top 100 list of organisations.

Independent sector
Hayden Mayer Care Home
Hayden Mayer Care Home employs around 30 employees. The organisation has many policies and procedures in place, which for a small organisation is often difficult to establish. Staff receive annual appraisals and there is good evidence of communication and engagement with staff.
Staff are encouraged to go further with their careers with an emphasis on training and development. Practices are constantly updated and roles reassessed and expanded.

On behalf of everyone at Zenon we congratulate both winners of this award.

If you would like to enter into next year’s Healthcare Top 100, go to http://www.healthcare100.co.uk/

Zenon Consulting

Telephone: 0207 921 0577

E: enquiries@zenonconsulting.com

search:

Reputation Management

Reputation is the most important asset for any organisation or individual and yet it is often left to fend for itself. Reputation, like brand, can hinge on the weakest link – how an organisation or individual handles a crisis or deals with a mistake is perceived as absolutely vital.

Zenon Consulting can help you build and manage your reputation.

"Branding is the intangible value placed on a brand of reassurance"

Zenon Consulting

Telephone: 0207 921 0577

E: enquiries@zenonconsulting.com

search:

Reputation Management

Reputation is the most important asset for any organisation or individual and yet it is often left to fend for itself. Reputation, like brand, can hinge on the weakest link – how an organisation or individual handles a crisis or deals with a mistake is perceived as absolutely vital.

Zenon Consulting can help you build and manage your reputation.

"Branding is the intangible value placed on a brand of reassurance"

Join our newsletter: